At TinyTots Online, we want you to be happy with your purchase. If you receive an incorrect, damaged or defective item, please contact us as soon as possible so that we can assist you.
Returns & Refunds.
Items may be considered for return if they are unused, in their original condition and returned within 7 days of delivery. Proof of purchase may be required.
Eligibility for Returns
For hygiene and safety reasons, certain baby care, feeding and personal-use products may not be eligible for return once opened or used.
Non-Returnable Items
Once a returned item has been received and assessed, we will communicate the available resolution, which may include an exchange or refund where applicable.
Refunds and Exchanges
To request a return or report an issue with your order, contact TinyTots Online through WhatsApp, phone or email. Please provide your order details and explain the reason for the return.
How to Request a Return
Our customer support team is available to assist you with questions regarding returns, exchanges or refunds.